Terms and Conditions

The boring legal bit!!


Safety
Froggle Parties is covered with public liability insurance. All of our entertainers are freelancers and have public liability insurance and an up to date DBS check. Every member of our team undergoes a rigorous recruitment and training process before becoming a member of Froggle Parties. All electrical equipment used is either brand new or PAT tested for safety.

Please note, for safety reasons, at least one other adult, in addition to the entertainer, must be present the whole time the entertainment is running. This does not mean they have to be helping with the party, but they must be present should they be needed in the event of an accident arising. It is the responsibility of the customer to ensure this happens.

We retain the right not to conduct certain activities if we feel the children are not responding appropriately, or are too riotous and therefore we deem it unsuitable to conduct certain activities at the party.

With regards to science parties and science activities, adults must be present to help facilitate science activities. If there are not at least 2 adults present we retain the right not to conduct certain activities.

 

Cancellation Policy

Once a deposit is made, it cannot be refunded if our services are cancelled less than 4 weeks before the date of the party. If you cancel more than 4 weeks in advance, we can refund your deposit but please note that a £10 admin fee applies.

If our services are cancelled less than 4 weeks before the booked date of the party, the deposit is non refundable and non transferable to another weekend date. We can however reschedule our services to a later date as long as it is on a weekday and for no later than 6 months after the original party booking date.

If you wish to cancel a party, notice must be given in writing and you must have received an email acknowledgement back . Please note we cannot accept messages left on voice mail as notification.

If for any reason a party has to be cancelled on the day of the party, notice must be given before the entertainer has commenced travel to the party destination. If for any reason you have to cancel and don’t give notice before the entertainer has commenced travel, you are required to cover the entertainer’s travel costs in full.

If for any reason we have to cancel a party due to extreme weather conditions then your deposit would be fully refundable and no admin fee would apply.

In the event of extreme weather conditions, then you can cancel our services and get a full refund on the deposit but only if your entertainer is unable to get to the party. If the entertainer is able to get to the party and you still cancel then the deposit is non refundable and non transferable to another weekend date. We can however reschedule your party to a later date as long as it is on a weekday.

 

Our balloon Decoration Service:

Unless you request otherwise, we usually set balloons up on arrival, to allow maximum float time. (Unless of course a balloon decoration takes a large amount of set up time to create).

We will require parking in order to load and set up the balloons for you.

Balloons are usually provided by our entertainers (and usually the entertainer who is also doing the party entertainment for you). Once the set up of the balloons is complete, the customer must ensure that they, or another adult are present to sign for receipt of the balloons before the entertainment is due to begin. Regrettably, we are unable to leave balloons at a venue or start the entertainment unless someone is there to sign for them. Once signed for, we cannot take responsibility for any damage that occurs to balloons after this, even if damage occurs during the period of entertainment.

Whilst we attempt to accommodate any preference to materials and colour requests, sometimes it may not be possible, but we will always get as close to it as we can for you. Should you not want the replacement item then you have the right to choose not to have it and you will not be charged for it.

Please note that because we need to order and pay for balloons in advance to ensure we have the correct stock for you, if you cancel less than 4 weeks in advance we cannot offer a refund. Please see above for our cancellation policy, which also applies for our balloon decorations service.

Please note that balloons can pose a choking hazard and it is the responsibility of the customer to ensure that children are using balloons safely. Similarly it is the responsibility of the customer to ensure that children do not inhale helium, as this can cause severe health problems.

 

Booking our Services

Please note that a party is not booked and confirmed until either a deposit has been paid by card to Froggle Parties Ltd and cleared into our bank account, or the full amount has been paid and cleared. You will receive a confirmation from us, acknowledging payment and confirming the booking.

Please note for bank transfer payments, we require an email from you to notify us that the payment has been made and for the deposit or full payment to have cleared into our bank account. You will receive a confirmation from us, acknowledging payment and confirming the booking.

Please note we do not accept cheques.

Please note that until you have had a confirmation email form us acknowledging payment, our services are not booked.

 

Our Team of children’s entertainers

 

Please note that we cannot offer to guarantee providing any one specific entertainer. This includes but is not limited to being unable to provide an entertainer/s based on their gender, age, ethnicity, or religion.

We reserve the right to refuse a booking or to cancel an existing booking for any reason. This includes but is not limited to if a customer is abusive or threatening in some way, or we feel a booking might put an entertainer in a dangerous, inappropriate or uncomfortable position.

 

Payment
Unless you have already paid the balance in full, the remaining balance for the entertainment must always be paid in cash on the day to the entertainer/s.

The remaining balance for a booking is payable to the entertainer(s) on the day in cash immediately after the party entertainment is completed. Please note entertainers cannot accept discount vouchers, cheques, card payments or any other form of payment.

Payment is requested straight after the entertainment is completed. We regret that the entertainer cannot be asked to wait for payment as they may have to leave straight away to get to another booking. If the entertainer is made to wait for payment longer than 10 minutes after they were booked to finish the entertainment, an additional fee of £15 is applicable and must be paid to the entertainer on the day of the party. Additional fees of £15 will be applied, for every 10 minutes extra the entertainer has to wait for payment. The entertainer cannot wait longer than 30 minutes for payment.

If the entertainer is unable to wait for payment due to other commitments, then a fee of £30 is applicable on top of any money owed after the party. This must be paid within 3 days or further charges of £20 per day will apply if the balance is not paid to the entertainer in full.

 

Liability

Please note Froggle Parties does not take responsibility for children causing damage to a venue or any property that the party is held in. This includes, but is not limited to a home, hired venue or public area.

Please note that all of our party packages are appropriate to the age of the children outlined on our website. You should be aware that the activities will not be appropriate for children outside the specified age range. If you have younger children attending the party we would ask that you please ensure that either the parent or an adult supervisor is there to look after them and prevent them from disrupting the show. This is particularly important for science parties.

Please note that our science parties are absolutely not suitable for 4 year olds or under. If any children younger than this age are present there must be another adult supervising and taking responsibility for that particular child. Please note we cannot be responsible for children under this age group as the party activities are not appropriate for this age.

By booking a party with Froggle Parties Ltd you understand that you release us from any liability associated with accidents of any kind. This includes but is not limited to accidents occurring to any adults or children. You also release Froggle Parties Ltd from any liability associated with accidents or damage caused to furniture, fixtures or fitting or property of any kind not belonging to that of Froggle Parties Ltd.

In the unlikely event that refunds or compensation is requested, you accept that any refunds or compensation given, will be limited to the total value of the cost of hiring our services.

If parties are held anywhere other than your home, we will assume that you have either hired the hall or had permission to use the space, and have deemed the space suitable and safe to use for the types of activities being provided by Froggle Parties.

Please note that, although it is extremely unlikely to happen, we reserve the right to cancel a party at any time, either before or during the party. This may include, but is not limited to, cancelling a party if we deem the venue to be unsuitable or if we feel that there are circumstances present of any kind that would be unsuitable to run a party.

Please note that although it is very unlikely to happen, your entertainer can change at the last minute. Party bookings are not made on the basis of specific entertainers, or specific gender.

All parties are exclusive to Froggle Parties Ltd and all material is copyrighted and the property of Froggle Parties Ltd.

 

What we need to conduct the entertainment:

Please note that with all our parties we will require a table. Usually a trestle table (about 6ft long) is the best type of table. If your party is in a venue then usually this will be available but please do ensure that one is available or we may not be able to do the party. This is particularly important for science parties.

We will need access to electricity. Usually if the party is indoors this will be no problem. If your party is outside we would ask you to ensure there is access to electricity. If you are using extension cables/leads for outside then please ensure the cables are running along completely dry ground and they are not in contact with any wet or damp surfaces.

We cannot be responsible for not being able to provide activities that require electricity, due to power failures or tripped circuits at the venue we are operating in.

During the party the customer must ensure at least 1 adult is present in the same room for the entire duration of the entertainment. This is in case accidents should occur or children need to go to the toilet. We regret, for safety reasons, we cannot conduct the entertainment unless at least one adult is present in the room the entire time.

During our parties we ask that no food or drink is provided during the actual entertainment that might distract children from the entertainment whilst it is happening. E.g. buffet food out on a table for children to access. Again, this is particularly important for science parties.