Standard Delivery (within 5 working days)
You will receive your items within 5 working days. Your delivery will need to be signed for.
Express Delivery (2-3 working days)
You will receive your items within 2-3 working days. Your delivery will need to be signed for.
Next day delivery (orders must be placed by 2 pm)
Order by 2 pm today to receive your items tomorrow by 7pm. Your delivery will need to be signed for. All orders over £75 will be automatically eligible for free next day delivery.
Please note that working days are Monday – Friday.
You will need to select your preferred delivery option when completing your order on line.
If you wish to return an item then this is very simple. Please return your item so it reaches us no later than 14 days from when your order was placed (7 days for fancy dress items). All items being returned must be in their original packaging and unused and undamaged.
The address to send them to is Froggle Parties, Returned Items, Boundary House, Boston Rd, Hanwell, London, W7 2QE.
When returning the item, please state the reason you are returning the item and include your name, address and telephone number and the order reference number, so we can process your refund.
A refund will be given for the cost of the items being returned within 7 days of receipt of the goods.
Exchanging an item
If you want to exchange an item the you simply return the item you don’t want, using the above procedure and you can then order the item you would like in exchange, on our website, and we will dispatch it within 2 working days.