The content within the pages of this website are for your general information and use. Whilst we do our very best to ensure that the information is current and correct, we cannot offer any guarantee about the completeness, accuracy, reliability or suitability of products listed on the website, or about any information given with regards to any other information on the site. This includes but is not limited to services, products, topics of information, graphics, pictures and videos. Any reliance you place on such information is therefore strictly at your own discretion. The content of any information on our website is subject to change without notice.
All prices displayed for products on our online shop include VAT.
Any information that you use, having seen it on this website, is entirely at your own risk. Similarly, any materials or products from this website that are purchased or used, are done so entirely at your own risk and Froggle parties Ltd shall not be liable.
It is absolutely your own responsibility to ensure that any products, service or information available from Froggle Parties Ltd are used appropriately and meet your desired requirements.
Payments and Processing Orders
Items must be paid for in full before delivery can be made. All orders must be paid for in Pounds sterling.
Please note that all orders must be paid for by card or paypal (we do not accept American express)
Whilst we do our best to keep all items on the site in stock, or if they are not, we try to make clear on the site that an item may be currently out of stock to avoid you purchasing something we currently do to have. However, some items you order may still not be in stock at any one time. If you order an item that is not in stock we will notify you to let you know when it is likely to be delivered. If out of stock items are not in stock within 2 weeks of your order being placed we will cancel your order for those items and refund your payment for those items.
If any orders need amending we will wait for the full amendment before sending your order.
All orders are subject to our returns policy.
All orders are subject to our delivery options as follows:
Standard Delivery (within 5 working days)
You will receive your items within 5 working days. Your delivery will need to be signed for.
Express Delivery (2-3 working days)
You will receive your items within 2-3 working days. Your delivery will need to be signed for.
Next day delivery (orders must be placed by 2 pm)
Order by 2 pm today to receive your items tomorrow by 7pm. Your delivery will need to be signed for. All orders over £75 will be automatically eligible for free next day delivery.
Please note that working days are Monday – Friday.
You will need to select your preferred delivery option when completing your order on line.
It is extremely important to us that you have a fun and successful party and Froggle Parties is committed to offering a very high level of service but Froggle Parties shall not be liable for any delay to your order, or for your order failing to arrive in time for your party. This includes but is not limited to delays experienced due to bad weather conditions, courier errors, act of God and strike actions.
Safety and Liability
All of our products are sourced from reputable suppliers but an adult must be present at all times to supervise children using any products purchased from Froggle Parties Ltd.
Froggle Parties Ltd shall not be liable for any accidents incurred as a result, directly or indirectly, from the use of any products sold by Froggle Parties Ltd.
The buyer is responsible for ensuring that all statutory government or local authority regulations are complied with in relation to the use of any products purchased from Froggle Parties Ltd.
Please note that any items with small parts are a potential choking hazard and not suitable for children under the age of 3 years old.
With regards to balloons, adults should inflate any deflated balloons and supervise their use with all children under 8 years old. Similarly, for any pre inflated balloons purchased from Froggle Parties Ltd, an adult must supervise their use with all children under 8 years old.
Consumable goods – We regret to say that we cannot offer any guarantee that any sweets, chocolate, confectionary items, or any consumable goods purchased from Froggle Parties Ltd are free from nuts, gluten, dairy products, or any other ingredients that may cause an allergic reaction. It is the buyer’s responsibility to ensure that the items purchased meet their requirements and are suitable.
All sweets sold by Froggle Parties Ltd are not recommended for children under the age of 3 years old. Adult supervision is highly recommended for any and all of our sweets when being consumed by a child. Lollipops are a potential choking hazard and are not suitable for children under the age of 3 years.
Returns and exchanges
If you wish to return an item then this is very simple. Please return your item so it reaches us no later than 14 days from when your order was placed (7 days for fancy dress items). All items being returned must be in their original packaging and unused and undamaged.
The address to send them to is Froggle Parties, Returned Items, Boundary House, Boston Rd, Hanwell, London, W7 2QE.
When returning the item, please state the reason you are returning the item and include your name, address and telephone number and the order reference number, so we can process your refund.
A refund will be given for the cost of the items being returned within 7 days of receipt of the goods.
If you want to make an exchange on an item, you can then order the item you would like in exchange, on our website, and we will dispatch it within 2 working days.
We take your privacy very seriously and any information you give us will not be passed on to any third parties whatsoever.
We may contact your from time to time about special promotions we are running or offers, but if you do not wish to be contacted in regards to this, please email us at firstname.lastname@example.org and we can take you off our mailing list.
Froggle parties Ltd does not hold or collect credit card details. All payment details processed by card are via a third party provider (securetrading.com).